Vcity365 Terms and Conditions — Complete Platform Usage Guide

Welcome to vcity365. This Terms and Conditions document ("Terms") governs your access to and use of the vcity365 online gaming platform, including the website, mobile app, and all related services provided by vcity365.

By registering an account or using any part of the vcity365 platform, you agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the vcity365 platform.

These Terms should be read together with the vcity365 Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and vcity365. In the event of any conflict between those documents, these Terms shall take precedence unless expressly stated otherwise.

To register and use vcity365 services, you must meet all of the following eligibility requirements:

• At least 18 years of age at the time of registration
• Having full legal capacity to enter into binding agreements
• Not residing in a region or jurisdiction where participation in online gaming activities is prohibited or restricted by local law
• Never having been removed, suspended, or banned by vcity365 or any other gaming platform for fraud or breach of terms
• Acting in your own personal capacity and not on behalf of any third party

Each player is permitted to hold only one (1) active account at vcity365. Registering multiple accounts — whether using the same or different information — is prohibited and will result in the suspension of all associated accounts and the freezing of any pending wins.

During the registration process, you are required to provide truthful, accurate, and complete information, including:

• Full name as it appears on your official identification document
• Your exact date of birth for age verification purposes
• A valid and active email address that belongs to you
• A valid mobile phone number registered in your own name
• Bank account details for withdrawal purposes

Vcity365 conducts a rigorous Know Your Customer (KYC) process. You may be required to submit a copy of your identification document, proof of address, and other supporting documents for identity verification before your first withdrawal is processed. Failure to complete the KYC process may result in delayed withdrawals or account suspension until verification is complete.

Vcity365 provides a variety of secure and convenient payment methods for Malaysian players. All financial transactions on our platform are conducted through integrated, secure payment channels with SSL encryption.

Key terms regarding deposits and withdrawals at vcity365:

• All payment methods used must be registered in your own name — the use of third-party accounts is not permitted.
• Withdrawals will be processed to the same payment method used for the deposit for security purposes.
• Vcity365 reserves the right to request additional supporting documents before processing any withdrawal that exceeds certain limits
• Withdrawal processing times may be longer in certain situations, such as incomplete KYC verification or during non-operating hours of financial institutions.
• Any attempt to deposit or withdraw funds through unauthorized means will be reported to the relevant authorities.

Vcity365 offers a variety of promotions and bonuses for new and existing players. All bonuses are subject to the specific terms and conditions stated alongside each promotion, as well as the following general terms:

• Each bonus may only be claimed once per player, unless expressly stated otherwise in the promotional terms.
• Bonuses cannot be directly converted to cash until the wagering requirement has been fully met
• Wagering requirements are calculated based on the bonus amount credited, not the deposit value
• The time limit to meet wagering requirements is as stated in each promotion's terms — typically between 7 and 30 days
• Vcity365 reserves the right to void bonuses and all associated wins if there is evidence of abuse, system manipulation, or attempts to circumvent wagering rules
• Weekly VIP bonuses carry a 1x wagering requirement only and have no strict time limit as long as the account remains active
• All bonus claims must be made within the specified validity period — late claims will not be processed.

All games available on the vcity365 platform use a Random Number Generator (RNG) that has been independently verified by a recognized third-party certification body. This ensures that every game outcome is fair, random, and free from any form of manipulation.

The player acknowledges and agrees that:

• All game outcomes are final once a spin or round has been completed.
• Any technical disruption during gameplay — including loss of internet connection — may result in the wager being voided and refunded; however, outcomes already recorded by the server are final.
• Vcity365 is not liable for any losses arising from connectivity or device issues on the player's end
• In the event of a technical error on the vcity365 platform that affects the integrity of a game, vcity365 reserves the right to void the affected round and return the wagered amount to the player.
• Disputed wins must be reported within 72 hours of the relevant game date — late submissions may not be processed

The following actions are strictly prohibited on the vcity365 platform and may result in immediate account suspension or closure, balance freezing, and legal action where applicable:

• Registering more than one account under your own name or using another person's identity
• Using software, bots, automated scripts, or other tools to manipulate or exploit the platform
• Colluding with other players to manipulate the game or bonus system
• Depositing or withdrawing funds using a payment method not registered in your own name
• Using the vcity365 platform for money laundering or any other illegal financial activity
• Spreading false or misleading information about the vcity365 platform
• Attempting to access restricted areas of the platform or other players' accounts
• Threatening, harassing, or abusing vcity365 customer support staff

Vcity365 reserves the right to suspend or close any account at any time with or without prior notice if:

• There is evidence or reasonable suspicion of fraud, abuse, or breach of terms
• Account inactive for a consecutive period exceeding 12 months
• The player requests closure of their own account — whether for personal reasons or as part of a self-exclusion program
• A court order or directive from a regulatory authority requires it
• Vcity365 ceases operations in the relevant region for regulatory reasons

Players who wish to close their own account may do so by contacting the vcity365 customer support team. Any remaining balance following a valid account closure will be returned via the original payment method within 5 to 10 business days, provided all KYC processes have been completed.

To the extent permitted by applicable law, vcity365 is not liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform
• Service disruptions due to required system maintenance or upgrades
• Losses resulting from player device failure or internet connection issues
• Data loss arising from circumstances beyond vcity365's reasonable control
• Any act or omission by third-party service providers used within the platform

Vcity365 is directly liable to players only for direct losses demonstrably caused by vcity365's own negligence or misconduct, and such liability is limited to the net unused deposit value in the account at the time of the incident.

Vcity365 takes the protection of players' personal data seriously. All information you provide during registration and platform use is collected, stored, and processed in accordance with the vcity365 Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA).

In summary, vcity365 will:

• Using your data only for the purposes stated at the time of collection
• Not selling or renting your personal data to any third party without your consent
• Protecting your data using appropriate encryption and access controls
• Respecting your right to access, correct, or delete your personal data

For full details on how we handle your personal data, please refer to vcity365 Privacy Policy.

Vcity365 is committed to promoting responsible gaming and protecting players at risk of problem gambling. We provide a range of tools and resources to help players maintain control over their gaming activity.

Self-control tools available at vcity365 include:

• Daily, weekly, and monthly deposit limits that you can set yourself
• Configurable loss limits accessible from your account dashboard
• Session time limits with automatic reminders
• Temporary self-exclusion option ranging from 24 hours to 6 months
• Permanent self-exclusion option for players who require more serious assistance

For more information on responsible gaming and available support resources, please visit vcity365 Responsible Gaming page.

Should any dispute arise between you and vcity365 regarding the use of the platform or the terms contained in this document, the following procedure shall be followed:

• Step 1 — Contact Customer Support: Contact the vcity365 customer support team via the platform's Live Chat and describe your dispute in detail. Most issues can be resolved at this stage within 24 to 48 hours.
• Step 2 — Formal Escalation: If the issue cannot be resolved through standard customer support, you may submit a formal written complaint via the platform's email. The complaint will be handled by management within 5 business days.
• Step 3 — Mediation: If both parties are still unable to reach a resolution, the dispute may be referred to a mutually agreed independent mediator.

All disputes that cannot be resolved through negotiation or mediation shall be subject to the jurisdiction of the relevant courts. These Terms are governed by and interpreted in accordance with applicable law.

Vcity365 reserves the right to amend, update, or replace any part of these Terms at any time. Where material changes are made, vcity365 will endeavour to provide reasonable notice via the platform before those changes take effect. However, it remains your responsibility to review these Terms periodically.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to law by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, and the remaining Terms shall continue in full force and effect.

These Terms, together with the vcity365 Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and vcity365 regarding use of the platform and supersede all prior agreements, representations, or understandings relating thereto.