Vcity365 takes your privacy rights seriously. This document clearly and transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that shape how we handle player personal data
All your personal data and financial information are protected by 256-bit SSL encryption at all times — both during transmission and while stored on our servers.
Vcity365 has never and will never sell, rent, or share your personal data with any third party for commercial purposes without your explicit prior consent.
You have the right to access, correct, transfer, or request deletion of your personal data at any time — a simple process you can initiate directly from your account.
Vcity365's Privacy Policy is built and updated regularly to ensure full compliance with the Personal Data Protection Act 2010 and all relevant legislation applicable in Malaysia.
Your personal data is retained only as long as necessary for the stated purposes or as required by law. Once the retention period expires, data is securely deleted or anonymised.
In the event of any security incident involving your data, vcity365 will notify you and the relevant authorities within the timeframe required by law, without undue delay.
Vcity365 collects your personal data through several primary channels — during the account registration process, during ongoing platform use, and when you interact with our customer support team. The following are the types of data we may collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, IC number, identity document image | Registration & KYC |
| Contact Data | Email address, mobile number, residential address | Account Registration |
| Financial Data | Bank account number, bank name, transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Game Data | Wagering records, game history, gaming preferences | In-platform activity |
| Communication Data | Support chat records, feedback, and complaints | Customer support interactions |
Vcity365 only collects data that is strictly necessary to provide our services. We follow the principle of data minimisation — meaning we do not collect more information than is required for the stated purpose.
Every piece of data we collect has a clear and legitimate purpose. vcity365 uses your personal information for the following purposes:
Vcity365 will not use your data for any purpose other than those stated above without first notifying you and obtaining your consent where required.
Under Malaysia's PDPA and applicable data protection law, vcity365 processes your personal data only on the basis of one or more lawful grounds, namely:
Vcity365 does not sell or rent your personal data to any third party for commercial purposes. However, in the course of operating the platform, we may share necessary information with the following categories of third parties — and only to the extent required:
Our commitment: All third parties we work with are bound by data processing agreements that require them to protect your information to standards no less stringent than those of vcity365 itself. We select our partners carefully and periodically review their privacy practices.
Vcity365 continuously invests in high-standard data security infrastructure to ensure your personal information remains protected at all times. The technical and organisational security measures we implement include:
How long we retain your data depends on the purpose of collection and applicable legal requirements. Generally, active account data is retained for as long as the account remains active. Following account closure, data is kept for the minimum period required by anti-money laundering laws — typically 5 to 7 years — before being securely deleted or anonymised.
The vcity365 platform uses cookies and similar technologies to enhance the user experience, maintain login session security, and understand how players interact with our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. For the best experience, we recommend keeping essential and security cookies enabled.
Under Malaysia's PDPA and vcity365's policy, you have the following rights regarding your personal data that we hold:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data in your account.
You may request deletion of your data when it is no longer needed, subject to legal obligations.
You may request restriction of data processing in certain situations provided for by law.
You may request your data in a machine-readable format for transfer to another provider.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To submit any request relating to your privacy rights, please contact the vcity365 customer support team via Live Chat on the platform. We will process your request within 14 business days from the date we receive your complete request.
The vcity365 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that personal data of individuals under the age of 18 has been collected without valid consent, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account at vcity365 should contact our customer support team immediately.
Age Warning: vcity365 conducts strict age verification during registration and the KYC process. Any individual who attempts to use false information to bypass these checks may be subject to legal action.
In the course of platform operations, your personal data may be transferred to, and stored on, servers located outside Malaysia. vcity365 only carries out international data transfers where:
In all cases, vcity365 ensures that any international data transfer is conducted in compliance with Malaysia's PDPA requirements and that your data always receives a level of protection equivalent to that provided in Malaysia.
Vcity365 may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.
When material changes are made to this Privacy Policy, we will:
Your continued use of the vcity365 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this Privacy Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding how vcity365 handles your personal data, or if you wish to submit a privacy rights request, please contact us through the following channels:
We will endeavour to respond to all privacy-related enquiries within 3 business days. For more complex requests such as data access or deletion, the processing period is up to 14 business days from the date of receipt of a complete and clear request.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Our commitment: vcity365 treats every privacy-related complaint and enquiry with the utmost seriousness. Our team is trained to handle privacy matters with full professionalism, confidentiality, and within the stipulated timeframes.
Knowing how we protect your data, you can play at vcity365 with complete peace of mind. Register today and enjoy a safe, fair, and enjoyable gaming experience.