Play for fun, not to escape. vcity365 believes that healthy gaming starts with self-awareness. That is why we provide the tools, guidance, and support you need to stay in control.
All these tools are available free of charge to all vcity365 members — access them directly from your account
Set daily, weekly, or monthly deposit limits based on your financial capacity. Limits take effect immediately and can only be increased after a 48-hour waiting period.
Control your maximum loss limit within a given time period. Once the limit is reached, your account will automatically disallow any new wagers until the period ends.
Set a daily session time limit. vcity365 will send automatic reminders when you are approaching your time limit, and the session will end once the limit is reached.
Need a short break? Activate break mode for anywhere between 24 hours and 6 weeks. During this period, you will not be able to log in or make any deposits to your account.
Choose to exclude yourself from the vcity365 platform for 1 month, 3 months, 6 months, or permanently. Permanent self-exclusion requests cannot be reversed once enforced.
Receive automatic notifications on your total deposits, losses, and playtime every week — so you always stay aware of your own gaming patterns.
Responsible gaming means understanding that wagering is a form of entertainment — not a way to earn income, resolve financial problems, or escape daily stress. At vcity365, we believe every player deserves a safe, controlled, and enjoyable gaming experience.
Most players enjoy gaming without any issues. However, for a small number of people, gaming can develop into a habit that is difficult to control. This is why early awareness and access to the right tools matter. vcity365 doesn't just provide games — we also provide everything you need to keep playing in a healthy way.
Before you play, there are a few basic principles to always keep in mind:
All self-control tools at vcity365 are accessible directly from your account dashboard — no need to contact anyone to activate deposit limits or time limits. The process is straightforward and takes effect almost instantly.
Use the Login button at the top of the website or through the vcity365 mobile app.
Find your profile icon and select "Account Settings" from the dropdown menu that appears.
You will find all available self-control tools on one easy-to-understand page.
Choose a deposit limit, loss limit, time limit, or self-exclusion based on your needs. Changes will take effect within minutes.
Important: The limit you set will take effect immediately. Any request to increase limits will only be processed after a 48-hour waiting period as an additional protection measure. Limit decreases, however, take effect immediately.
Gambling problems rarely appear out of nowhere — they usually develop gradually over time. Recognising the early signs is key to getting help before the situation becomes more serious. Watch out for these in yourself and those you care about:
Continuing to play in an attempt to recover money you have already lost, even when you know it is not a wise decision.
Lying or concealing gaming activity and the amount of money spent.
Using money meant for bills, rent, or basic family needs for the purpose of betting.
Feeling uncomfortable, restless, or irritable when trying to cut back or stop playing.
Gaming starts interfering with work, studies, or family responsibilities.
Borrowing money from family, friends, or other sources specifically for the purpose of betting.
If you recognise any of the signs above in yourself, this is the right time to use vcity365's self-exclusion tool or contact our support team. Seeking help early is far easier than dealing with a problem that has grown out of hand.
Vcity365 has an active detection system that continuously monitors gaming patterns. If our system detects patterns indicating signs of at-risk gaming — such as very long sessions, sudden increases in deposits, or loss-chasing behaviour — our team will reach out to you personally to offer support.
We also conduct periodic reviews and may, at our discretion, impose temporary limits on accounts showing signs of concern — solely to protect your best interests. This is not a punishment; it is part of our responsibility as a trusted platform operator.
Answer these questions honestly. If you answer "Yes" to three or more questions, consider using the self-control tools or seeking professional help.
Have you ever played longer or spent more than you planned?
Have you ever lied to loved ones about your gaming activity or losses?
Do you play to escape problems, feelings of guilt, anxiety, or depression?
Have you ever borrowed money or sold belongings to fund your gaming activity?
Have people close to you ever expressed concern about your gaming habits?
Do you feel the need to increase your wagering amount to get the same level of excitement?
These questions are intended as an initial guide only. If you have any concerns, please contact the vcity365 support team for a confidential discussion.
Our team is available 24 hours a day, 7 days a week via Live Chat on the platform or the vcity365 mobile app.
Talian Kasih 15999 — a 24-hour social counselling and family welfare service operated by the Ministry of Women, Family and Community Development.
Malaysia's primary referral centre for behavioural addiction treatment, including gambling addiction. Referrals can be made through your family doctor.
Set a dedicated entertainment budget and treat that money as already "spent" before you play
Take a break of at least 15 minutes every 90 minutes of play to clear your mind
Enjoy gaming as entertainment — the enjoyment does not depend on winning or losing
Tell someone you trust about your gaming activity — transparency helps
Answers to the most frequently asked questions about responsible gaming at vcity365
The true enjoyment of gaming comes when you play in full control. Register a vcity365 account today and activate your self-control tools from day one — because the best gaming is responsible gaming.